{"id":233641,"date":"2020-12-18T10:45:23","date_gmt":"2020-12-18T10:45:23","guid":{"rendered":"https:\/\/letsbecool.com\/?p=233641"},"modified":"2024-02-24T12:41:49","modified_gmt":"2024-02-24T12:41:49","slug":"are-chatbots-useful-for-customer-experience","status":"publish","type":"post","link":"https:\/\/letsbecool.com\/tr\/are-chatbots-useful-for-customer-experience\/","title":{"rendered":"Chatbot\u2019lar M\u00fc\u015fteri Deneyimine Faydal\u0131 M\u0131?"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_row _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Sohbet botlar\u0131, m\u00fc\u015fteri deste\u011finde olmas\u0131 gereken her \u015feyi dijital d\u00fcnyada yeniden \u015fekillendiriyor.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Sohbet botlar\u0131 internetten bile daha eski bir tarihe sahiptir. \u0130lk konu\u015fma botlar\u0131 1960 y\u0131llar\u0131ndan itibaren ortaya \u00e7\u0131kt\u0131. Sohbet botlar\u0131n\u0131n potansiyeli ciddi bir \u00f6neme sahiptir. Son y\u0131llarda daha da b\u00fcy\u00fcyen ve m\u00fc\u015fterilere destek sa\u011flayan botlar web sitesi sahipleri i\u00e7in \u00f6nemli bir ara\u00e7t\u0131r. Art\u0131k hemen hemen her i\u015fletme web sitesine sahip oldu\u011fu gibi chat botlar\u0131 da kullan\u0131yor. B\u00f6ylece m\u00fc\u015fteriler deste\u011fe daha h\u0131zl\u0131 ula\u015fabiliyor. Sizde \u00fcr\u00fcn ald\u0131\u011f\u0131n\u0131z i\u015fletmelere ula\u015fmak i\u00e7in chat botlar\u0131 kullanabilirsiniz!<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][et_pb_text _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p><b>Chatbotlar M\u00fc\u015fteri Deneyimi Destek S\u00fcrecini Nas\u0131l Devrald\u0131?<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri deneyimine \u00f6nem veren i\u015fletmeler i\u00e7in sohbet botlar\u0131 b\u00fcy\u00fck bir gereksinimdir. D\u00fcnyadaki b\u00fcy\u00fck k\u00fc\u00e7\u00fck b\u00fct\u00fcn i\u015fletmeler art\u0131k genellikle m\u00fc\u015fteri deneyimini g\u00f6rmezden geliyor. \u00d6nem verenler iste m\u00fc\u015fteri deneyimi s\u00fcrecini iyi bir \u015fekilde y\u00f6netiyor. Her m\u00fc\u015fterinin istedi\u011fi ald\u0131\u011f\u0131 \u00fcr\u00fcn hakk\u0131nda kolay bilgi sahibi olmak ve sorunlar\u0131n\u0131 y\u00f6nlendirdi\u011fi i\u015fletmelerden k\u0131sa s\u00fcrede cevap almakt\u0131r. Hepimiz bu s\u00fcreci ya\u015f\u0131yoruz. Bazen i\u015fletmelerle bu konu hakk\u0131nda b\u00fcy\u00fck sorunlar ya\u015fayabiliyor ve s\u00fcrecin sonunda o i\u015fletmeden memnun kalm\u0131yoruz. Bu durumda g\u00fcvenle kullan\u0131lmas\u0131 gereken ve m\u00fc\u015fteri sorunlar\u0131na h\u0131zl\u0131 yan\u0131t veren chatbotlar \u00f6nem kazan\u0131yor.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/letsbecool.com\/wp-content\/uploads\/2020\/12\/daniel-korpai-r73OFSry5AI-unsplash-scaled.jpg&#8221; alt=&#8221;masa\u00fcst\u00fcnde sohbet ge\u00e7mi\u015fi a\u00e7\u0131k telefon ve klavye&#8221; title_text=&#8221;daniel-korpai-r73OFSry5AI-unsplash&#8221; _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.6.6&#8243; _module_preset=&#8221;default&#8221;]<\/p>\n<p><b>M\u00fc\u015fteriler \u0130\u00e7in Sohbet Robotlar\u0131n\u0131n Avantajlar\u0131<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b><\/b><\/p>\n<ul>\n<li><b>Deneyiminizi kolayla\u015ft\u0131r\u0131r.<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Sohbet robotlar\u0131 tamamen otomatik ve m\u00fc\u015fteri odakl\u0131d\u0131r. Sorular\u0131n\u0131z ve sorunlar\u0131n\u0131z\u0131n k\u0131sa s\u00fcrede cevaplanmas\u0131n\u0131 sa\u011flar. Ayr\u0131ca g\u00f6r\u00fc\u015flerinizi kolayca i\u015fletmeye ula\u015ft\u0131rman\u0131z\u0131 sa\u011flar. Chatbotlar birden fazla dille birlikte kodland\u0131\u011f\u0131ndan dolay\u0131 istedi\u011finiz \u00fclke ya da b\u00f6lgeden i\u015fletmeye ula\u015fabilirsiniz.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b><\/b><\/p>\n<ul>\n<li><b>Kolay kullan\u0131labilirlik<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">7\/24 ula\u015f\u0131labilen sohbet robotlar\u0131 m\u00fc\u015fteriler i\u00e7in b\u00fcy\u00fck bir kolayl\u0131k sa\u011fl\u0131yor. \u0130stedi\u011finiz saate sorunlar\u0131n\u0131z\u0131 dile getirebilirsiniz.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0<\/span><\/p>\n<p><b><\/b><\/p>\n<ul>\n<li><b>Bekleme s\u00fcreniz azal\u0131r.<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Cevap bekleme s\u00fcreniz azal\u0131r ve an\u0131nda yan\u0131t alabilirsiniz.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b><\/b><\/p>\n<ul>\n<li><b>You do not need to talk to the service and sales <a href=\"https:\/\/www.designrush.com\/trends\/best-peo-companies\" target=\"_blank\" rel=\"noopener\">representative<\/a>.<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">B\u00f6ylece k\u00f6t\u00fc durumlarda sizin ruh haliniz ile i\u015fletmenin ruh hali kar\u015f\u0131la\u015fmaz ve kolayca uzla\u015fmaya gidilebilir.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>M\u00fc\u015fteriler \u0130\u00e7in Sohbet Robotlar\u0131n\u0131n Dezavantajlar\u0131<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<p><b><\/b><\/p>\n<ul>\n<li><b>Mesaj yazma \u015fekliniz kar\u015f\u0131 tarafta anla\u015f\u0131lamayabilir.<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Sorun, \u00f6neri ya da g\u00f6r\u00fc\u015flerinizi a\u00e7\u0131k bir dille yazmad\u0131\u011f\u0131n\u0131z da kar\u015f\u0131 taraf metni anlayamayabilir. D\u00fczg\u00fcn ve anla\u015f\u0131l\u0131r bir dille ayr\u0131nt\u0131l\u0131 bir \u015fekilde yazman\u0131z gerekebilir.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u00a0\u00a0<\/span><\/p>\n<p><b><\/b><\/p>\n<ul>\n<li><b>Bazen chatbotlar sorunlar\u0131n\u0131za cevap veremeyebilir.<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Sorunlar\u0131n\u0131z ihtimallerin d\u0131\u015f\u0131nda kald\u0131\u011f\u0131n\u0131z da chat botlar sorunlar\u0131na \u00e7are bulamayabilir ve siz i\u015fletmenin m\u00fc\u015fteri deneyimini \u00f6nemsemedi\u011fini d\u00fc\u015f\u00fcnebilirsiniz.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u00a0<\/span><\/p>\n<p><b><\/b><\/p>\n<ul>\n<li><b>M\u00fc\u015fteri olarak i\u015fletmelerden her zaman en iyi deneyimi elde etmek isteriz fakat bu bazen olmayabilir.<\/b><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteriler t\u00fcm \u00fcr\u00fcn deneyimlerinde mutlu olmak isterler ancak baz\u0131 sorunlar kar\u015f\u0131s\u0131nda mutlu olmak pek m\u00fcmk\u00fcn olmayabilir. Bu durumda i\u015fletmeye ula\u015fmaya \u00e7al\u0131\u015f\u0131r\u0131z fakat bunu chatbot ile bile yapamayabiliriz.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">If you want to be a business that gives importance to customers or customers who care about their customers\u2019 experiences in businesses, you can have customizable websites and chatbots belonging to your business with Cool Digital Solutions. For detailed information and contact us <a href=\"mailto:info@letsbecoolcom.kinsta.cloud!\">info@letsbecoolcom.kinsta.cloud!<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.designrush.com\/agency\/ruby-on-rails\" id=\"LPlnk\" title=\"https:\/\/www.designrush.com\/agency\/ruby-on-rails\" target=\"_blank\" rel=\"noopener\">https:\/\/www.designrush.com\/agency\/ruby-on-rails<\/a><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Chat bots are reshaping everything that should happen in customer support in the digital world. &nbsp; Chat bots are even older than the internet. The first talking bots have appeared since the 1960s. The potential of chatbots is of great importance. Bots, which have grown more and more in recent years and provide support to [&hellip;]<\/p>","protected":false},"author":1,"featured_media":233648,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[21,1],"tags":[],"class_list":["post-233641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","category-uncategorized"],"jetpack_featured_media_url":"https:\/\/letsbecool.com\/wp-content\/uploads\/2020\/12\/austin-distel-Imc-IoZDMXc-unsplash-scaled.jpg","_links":{"self":[{"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/posts\/233641","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/comments?post=233641"}],"version-history":[{"count":5,"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/posts\/233641\/revisions"}],"predecessor-version":[{"id":233698,"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/posts\/233641\/revisions\/233698"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/media\/233648"}],"wp:attachment":[{"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/media?parent=233641"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/categories?post=233641"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/letsbecool.com\/tr\/wp-json\/wp\/v2\/tags?post=233641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}